Refund policy
At Babestrollers.shop, we want you to be completely satisfied with your stroller purchase. If you are not satisfied with your order, you may be eligible to return it under the terms below.
1. Return Eligibility
We accept returns within 30 days of delivery.
To be eligible for a return:
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The item must be unused and in its original condition.
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The stroller must be returned with all original packaging, accessories, manuals, and included components.
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The product must not show signs of use, damage, stains, or modification.
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You must provide your order number and proof of purchase.
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Returns must be requested within 30 days after the order is delivered.
Items that do not meet these conditions may be refused or may qualify for only a partial refund.
2. Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If you receive a stroller that is damaged, defective, or different from what you ordered, contact us as soon as possible at Support@Babestrollers.shop.
Please include:
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Your order number
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A description of the problem
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Clear photographs of the product and packaging
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Any other information that may help us investigate the issue
If the issue is confirmed to be our error or a product defect, we will work with you to provide an appropriate solution, which may include a replacement, repair, or full refund.
3. How to Request a Return
Before sending anything back, please contact us at:
Email: Support@Babestrollers.shop
Phone: +1 201-502-6472
Please do not send a return to our business address unless our customer service team specifically instructs you to do so.
Once your return request is approved, we will provide you with the appropriate return instructions.
4. Return Shipping
For returns due to a change of mind, ordering the wrong product, or another reason not caused by Babestrollers.shop, the customer may be responsible for the return shipping cost.
If the item is defective, damaged during delivery, or incorrectly shipped by us, we will work with you regarding the return shipping arrangements.
Free standard shipping is provided on qualifying orders shipped within the United States. Standard delivery generally takes approximately 4–7 business days.
5. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method.
Please allow your payment provider additional processing time for the refund to appear in your account.
Shipping charges, where applicable, may be non-refundable unless the return is the result of an error on our part or a defective/damaged product.
6. Exchanges
If you would like to exchange an item, please contact us at Support@Babestrollers.shop before returning the product.
Depending on product availability, we may offer an exchange or another appropriate solution.
7. Non-Returnable Situations
A return may not be accepted when:
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The 30-day return period has expired.
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The stroller has been used or shows signs of use.
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The product has been damaged after delivery through customer misuse or improper handling.
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Original packaging, accessories, or components are missing.
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The product has been altered or modified.
8. Order Cancellation
If you need to cancel an order, contact us as soon as possible at Support@Babestrollers.shop.
Because we aim to process orders promptly, cancellation may not be possible once an order has been processed or shipped. If the order has already shipped, you may need to follow our standard return procedure.
9. Shipping Availability
Babestrollers.shop currently ships only within the United States.
We do not currently offer international shipping.
10. Contact Us
If you have questions about returns, refunds, exchanges, or your order, please contact us:
Babestrollers.shop
250 Clarkson Ave
Brooklyn, New York 11226
United States
Email: Support@Babestrollers.shop
Phone: +1 201-502-6472
We are committed to providing professional customer service and helping resolve any issue with your order as fairly and efficiently as possible.